Here's a brief overview of our policies for Refund& Exchange & shipping period:
1- Eligibility: Replacement/return within 14 days with original invoice and item in original condition.
2- Options:
In-store return with invoice.
Shipping return: Cairo/Giza (80 EGP), other governorates (100 EGP).
3- Exclusions:
No exchange/refund for tights, beachwear, bags, belts, perfumes or offers.
4- Procedure:
Notify customer service with invoice details.
Choose in-store or shipping return.
Follow provided shipping instructions.
5- Inspection:
Returned items are inspected for eligibility.
6- Refund:
Issued via original payment method.
7- Shipping Schedule:
Our partner operates from Saturday to Thursday, 10 am to 6 pm, excluding holidays.
8- Maximum Delay:
Any delay beyond 5 days results in automatic return processing.
9- Estimated Delivery:
Orders typically arrive within 2 to 8 working days.
10- Shipping Fees:
Calculated by location and method during checkout.
11- Shipping Locations:
Currently shipping within Egypt.
12- Address Accuracy:
Double-check your address for accurate delivery.


For more details or assistance, reach out to our customer service. Thank you for choosing Bella Queen – we're here to ensure your satisfaction.